January 28, 2009

Pre-Programmed Answers

Recently, I changed my text messaging plan on my PDA cell phone. With the increase usage of text messaging, I ended up getting a better plan so that I would not be constrained by a limited amount of text throughout the month. I don’t know if any of you have noticed that a lot of the customer service people have a pre-set list of statements or responses. You have to love the – “Sorry that...

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